Privacy Policy & Cookies

Total Kitset Solutions complies with the New Zealand Privacy Act 2020 (Privacy Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person).

This policy sets out how we will collect, use, disclose and protect your personal information.

This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.

This Privacy Policy applies to any personal information that we collect, when you interact with us, including when you:

• Visit and/or use Total Kitset Solutions sites, internet sites (web & mobile applications)

• Register to receive regular marketing communications, and/or

• Any other services we provide now or in the future

We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.

Who we collect your personal information from

We collect personal information about you from:

• You, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. form submissions from our website, phone call or email), or when you buy or use our services and products

• Third parties where you have authorized this or the information is publicly available.

We will use your personal information:

• To verify your identity

• To provide services and products to you

• To market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)

• To improve the services and products that we provide to you

• To undertake credit checks of you (if necessary)

• To bill you and to collect money that you owe us, including authorising and processing credit card transactions

• To respond to communications from you, including a complaint

• To conduct research and statistical analysis (on an anonymised basis)

• To protect and/or enforce our legal rights and interests, including defending any claim

• For any other purpose authorised by you or the Act.

We may disclose your personal information to:

• Any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products

• A credit reference agency for the purpose of credit checking you

• Other third parties (for anonymized statistical information)

• A person who can require us to supply your personal information (e.g. a regulatory authority)

• Any other person authorized by the Act or another law (e.g. a law enforcement agency)

• Any other person authorized by you.

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.

Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.

If you want to exercise either of the above rights, email us at info@totalkitsetsolutions.com. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

If you post your personal information on the website’s [message board/ chat room], you acknowledge and agree that the information you post is publicly available.

If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In addition to the above, by law we have to keep basic information about our customers (including Contact, Identity and Transaction Data) for [7] years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see Request erasure below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

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